Excellence Leader – Service Offer Development

Excellence Leader – Service Offer Development, Service Market Logistics


Do you want to be an important part of shaping the future of Service Market Logistics Offers and transforming the Volvo group dealership experience? Do you get energy from picturing the future as well as from leading the journey to realize the vision together with stakeholders and teams? Do you co-create dealer and customer value and enjoy collaboration cross processes, functions, regions and Brands to excel in todays and future performance. Do you use data as an asset, leverage from new technologies and would like to lead the digitalization journey?


Operations Excellence (OE) is a function within SML responsible to develop todays and future way of working and secure Value Chain excellence through global principles, standards and best practices across the different regions in the SML organization. We define our logistics concepts and are responsible for optimizing our footprint incl our transport network. Also, we lead the strategy work, innovation and change agenda with the aim to deliver uptime through sustainable logistics offers and value driven performance. Operations Excellence make sure that the operative regions work in a standardized, harmonized and effective way utilizing innovative solutions and best practices. Operations Excellence also manage and develop global commercial packaging, as well as being the host function for SML VPS way of working.


In the Order & Service Offer team we…
…lead shaping of sustainable and fit for purpose Logistics Service offers and E2E Value Chains keeping our customers ahead of competition today and tomorrow. Our focus is the Order Fulfilment, Return & Circularity and Dealer Support Value Chains.
… adopt new technologies as a great opportunity to provide an even better dealer & customer experience.
…are all Lean Leaders with a clear vision, co-creating customer value together with Internal and External Partners
…value progress over perfection and have a can-do attitude. We are capable to change and adopt to manage as our business change. This dynamic environment empowers you to explore our businesses, our current capabilities, shifting industry needs that we may find ways to benefit from or leverage.
…have a passion for serving our brands and dealers to deliver great customer experience and business value.


As Excellence Leader – Service Offer Development you will be responsible for:
Leading design and development of sustainable and fit for purpose Service Market Logistics Value Chains and service offers in collaborating cross functions, brands and with external partners
Leading and supporting the execution of the excellence road map, drive change activities as stakeholder management and communication
Leading the digitalization journey explore and deploy the use of new technologies to improve our service offer and our customers experience. Define business requirements on needed IT-solutions, tools & technologies
Enabling the transformation journey towards customer centricity through coaching, influencing people and managing networks. Ensure that the customer’s requirements and expectations on the process are known and enable cross business area and cross functional collaboration, learning and sharing.
Continuously improve skills and knowledge of leading practices, new technologies and awareness of industry trends. Benchmark activities, keep track of trends and enable an innovative culture
Demonstrate lean leadership with a clear vision, see problems as an opportunity and continuously improve through teaming up with colleagues across the E2E Value Chains. Lead across the grey zones.


Successful candidates will demonstrate the following skills
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized service offers..
A growth mindset and a genuine desire to build positive relations in global networks.
Practice experience of digitalization, technology and software development, and how, where, and what new technologies can do to create business value.
An intellectual curiosity for emerging technologies and market trends, combined with a drive to create results through experimentation and adaptation. A forward thinker that continuously develop, explore, experiment and learn to stay relevant.
A self-starter, with a collaborative, positive attitude that builds alliances and can inspire teammates towards a common goal.
Strong leadership, network and relationship development skills.
An inspiration and a storyteller of a vision. Strong presentation, facilitating and influencing skills.
Excellent communication skills in English and Swedish, both verbal and written.

Competencies
Industry and Supply chain Knowledge – Service Market business insight and Parts Supply Chain understanding including connected services as well as understanding the reverse flow and the importance of circularity.
Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new value chains and services..
Innovation and Agile WoW – Develop new ideas and initiatives that improve the performance of the organization.
Service Design and Development – Knowledge of and ability to design, build, and develop a new service or logistics solutions from concept to production.
Lean Thinking and Continuous Improvement – Knowledge of and ability to apply lean principles and lead Kaizens.
Communication and visualization – Knowledge about effective communication, visual management strategies and techniques.
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information and transfer data into knowledge.

Education and Work Experience


Master’s degree and at least 2+ years of experience in relevant field.
You will be part of a team where success is created by collaboration, transparency, passion and leveraging from each other and our colleagues within the Volvo Group.
The work is guided by the Volvo Values: Customer Success, Trust, Passion, Change and Performance.


For further information, please contact:
Carina Swahn, Director Order and Service Offer, phone: +46 73 9026317 or
Linda Skår Waldman, HR Business Partner, phone: +46 73 9024444