Finnish-speaking Customer Care Coordinator to L'Oréal

Do you want to work with professional hair care brands in a global company? Are you keen on giving the best customer experience by using your excellent communication skills? Then we have the right job for you at L’Oréal in Copenhagen!

We are looking for a Finnish-speaking Customer Care Coordinator to join L’Oréal’s Operations department in Havneholmen.

Your work tasks:
As a Customer Care Coordinator, you will work for the Professional Products Division (PPD) and Active Cosmetics for Pharmacies (ACD). Together with your colleagues you will primarily be helping hair salons and pharmacies with their orders online and via email, phone and chat. You must be able to guide the customer at every channel and handle bills, claims and credit questions in SAP. Your responsibilities will therefore include:

- Proactively ensuring correct order processing and follow-up on the delivery.
- Efficiently answering to the clients requirements (e.g. in regards to deadlines, shortages, information, disputes)
- Recording, analyzing and follow up on disputes situations (complains, deductions, returns etc.) in accordance with your colleagues in Credit, Sales, Controlling and the physical distribution.
- Enforcing the credit policy and the application of the sales terms and conditions regarding payment deadlines, through follow up of the bills payment and in proactively ensuring reminders.

Along with other related tasks.

Din profil
What we are looking for?
You will be a good fit to this position if you thrive in an outgoing role and have experience with customer service, preferably from the beauty industry. Professional language skills in English Finnish is a requirement. Experience with SAP is a plus.

As a person you are helpful, team oriented and reliable. You master multitasking and enjoy receiving new work-related challenges and are not afraid to ask questions.

Practical information:
You will work 37 hours per week and the working hours will be placed from Monday to Friday between 8 am to 4 pm. The phone lines are open between 8 am to 2 pm for Finnish customers.

You will be employed by StudentConsulting in a temporary position for until March 2022 but for the right candidate the period might be prolonged, or you could be directly employed at L’Oréal.

This is your chance to prove yourself and start your career in an attractive global organization. If it sounds like an interesting opportunity for you, please send your resume and application as soon as possible. We will end the recruitment process as soon as we have found the right candidates.

We look forward to receiving your application!

Om företaget
Prisbelønnede StudentConsulting er et af Skandinaviens største og førende rekrutterings- og bemandingsvirksomheder med fokus på unge i starten af deres karriere. Takket være vores omfattende netværk og mangeårige erfaring har vi rekrutteret over 11.000 personer det seneste år. Vi tilbyder interessante og udfordrende stillinger indenfor områder såsom it, teknik, økonomi, administration, HR, markedsføring, kundeservice, salg, industri, produktion og logistik. Find din fremtid på: www.studentconsulting.dk