Head of Customer Success

In times of trouble, humans have looked to the sky for answers. With the future of our planet at risk, it’s once again time to lift our gaze. The solution has been there all along. In just one hour, the sun delivers more energy to the Earth than we use in an entire year. Clean, limitless energy. If we came together to unleash that power it would change everything. That’s why we founded Svea Solar. We’re on a mission to rid the planet of fossil fuels and move us into a sustainable future. Join our growing community of power shifters.

The sun is the limit.



The role:
As the Head of Customer Success at Svea Solar you will play an important role. You will be part of the global commercial team and help our countries reach a high customer satisfaction, the best customer journey and recurring customers. As one of the largest solar providers to the B2C-segement your focus should lie on our B2C-portfolio.

In detail:

- Ensure the best possible customer journey for the B2C segment of Svea Solar.
- In collaboration with CCO and other stakeholders, you will set up and execute on our customer success strategy and improve our customer journey.
- Work towards an Up- and Cross Sell budget with a strong focus on finding new opportunities within our current and future customer portfolio.
- Work actively with the customer journey to ensure a high NPS-score and customer satisfaction.
- Shorten and streamline the journey from lead to sales by working with smart tools and automation.
- Set up and implement the strategy for Svea:s ambassadors program.
- Effectively collaborate with and across other departments including but not limited to sales, marketing, product, support and delivery.


You will be measured on:

- Net promoter score (NPS)
- Churn-rate: Create loyal customers and improve the customer journey
- After sales: How many customers buys an add-on or refers to another neighbor or friend
- Average close time
- Recurring customers
- Number of leads from our ambassador program
- Customer satisfaction
- Service level agreement




Who you are:
We believe you come from a start-up/scale-up environment. You have most likely worked cross-functional within your previous roles. You are a go-getter that doesn’t settle for “ok” you will always strive to be better than yesterday.

Skills:

- Bachelors degree or higher within business administration or engineering
- + 5 years’ experience of working with customer journey, consulting or customer success.
- Excellent organizational, project management and time management skills
- Deep understanding of delivery skills, methods and tools.
- Data driven & analytical
- Experience in analyzing data, trends and client information to identify product and revenue growth opportunities
- Experience from working with Salesforce is a plus but not required
- Fluency in both English and Swedish is a requirement




What we offer
As our new co-worker you will be welcomed into a warm and fun working environment that wants to help you reach our common goal. At Svea Solar we help each other through the hard times and celebrate together during the good times. We are positive about the future, not afraid to set high goals and possess a unique fast-moving environment where all employees can develop and share the strong belief that we can make our planet last. In a dynamic, confident and brave surrounding we can do it together.

Read more about Svea Solar: https://sveasolar.com/se/



Application
We look forward to receiving your application! Even though we are in a hypergrowth phase and things are moving fast we are also approaching the summer holidays. Believe it or not but as a Powershifter you have vacation too! Don't hesitate to apply today but please keep in mind that we might have a slower response rate during the coming weeks.

We use ”Verifiera” services to ensure that all the candidates being considered for employment lacks a background which is incompatible with Svea Solars core values. We at Svea Solar believes that a diverse workplace leads to the creativity that’s necessary for the industry to keep on growing. For this reason, we value equality and our ambition is to recruit co-workers with different backgrounds and experiences to represent our community and customers. Take the opportunity and join us in the powershift towards a sustainable future!