HR People Partner at Webhelp Malaga!

Reporting to the CHRO, the People Partner is responsible for managing the relationships with senior business leaders within Webhelp Nordics.

The People Partner acts as the face of HR within the business at a senior level, shaping and delivering the people strategy for the business area(s) they work with.

The scope includes working with specialist area owners and People Services to ensure that people solutions and initiatives are fit for purpose and land well in the organization, ultimately acting as the enabler of HR delivery into the business.

Your Main Responsibilities:

Act as face of HR and manage senior business relationships to enable HR to add value to the business, aligning HR strategy to the business strategy

Diagnose issues that require HR input and generate a strategic people plan addressing business priorities for the account (s) and incorporate that plan into the regional people plan.

Drive the people plan for the business ensuring delivery of HR solutions to generate a positive impact on business performance. This encompasses the full employee lifecycle from recruitment through to development, performance and reward.

Implement HR products, processes and policies across the business area, working closely with the central HR team to embed messages, initiatives and communications

Source and evaluate data to provide insights and shape HR solutions

Work closely with specialist area owners and People Services to ensure alignment of activity to business priorities

Play a lead role in major change initiatives and other projects, mobilizing teams within HR where required

Act as coach to senior business leadership team

Provide advice to senior stakeholders on people issues and engage support from colleagues as appropriate

Take a lead for a People Plan theme within the Business Partnering team



Required Skills & Experience

Significant operational management experience

Strong diagnostic skills

Experience in shaping and formulating strategic plans

Demonstrable experience of senior stakeholder management

Ability to influence, motivate and engage through clear and articulate communication

Ability to build relationships at all levels of the organization

Ability to problem solve and create appropriate solutions

Ability to work in a fast-paced environment and juggle a varied workload

Experience of working in a BPO or call center environment desirable but not essential

Experience of generalist HR and/or as manager operating core HR processes

Scandinavian language is a plus

APPLY TODAY!

Start Date: To be agreed

Location: Malaga

Employment Type: Permanent



Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From more than 140 sites in 35 countries with 50,000 colleagues, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, we have grown our revenues by more than 250% in the last 4 years by investing in our people, their work environment and in developing our analytical and operating capabilities to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world. Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019. More information can be found at www.webhelp.com (http://www.webhelp.com/)

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.