Norweigan speaking Team Leader to customer care in our office in Malaga!

We want more colleagues!


About Transcom
Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 50 contact centers in 21 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems.


Your role
Are you motivated by providing good customer experience? Then we have the perfect vacancy for you in sunny Málaga!


As a Product Specialist, your responsibility will be to train and coach your colleagues with your product knowledge, in profitability, quality and you will provide support with improvements. Your tasks will also include focusing on developing your team's quality results effectively, supporting your colleagues by listening to calls and making action plans towards improvements.


The tasks also include leading operations, quality assurance, coaching, reporting and following up measurable production results. You will report directly to your Business Manager.




About you
We are looking for a Product Specialist who will work for our partner, who is a well-known partner in the corporate market.
As a person you are educational and driven, you have the ability to train and coach and your colleagues. You can maintain focus, be able to prioritize and structure your tasks. Further you have a high level of commitment, a will to achieve results and take responsibility for the team. You have a solution-oriented perspective with an innovative mind.
Competence requirements:
You speak and write fluently in Norweigan
Fluent in English both written and spoken
Good technical understanding in general
Experience in conducting trainings & supporting others improvement
Have high personal energy

Employment conditions
Working hours: Monday-Friday 08:00-18:00
Employment rate: 100%
Employment: Placed in Malaga, Spain
Start date: 19 march

We offer
Safe and easy relocation to Spain - Malaga (1 month accommodation, covered flight cost etc.)
An ambitious and stable employer with long-term goals.
Competitive salary
International, inclusive workplace, employee related company
Paid training and guidance in working with a reputable and strong brand.

You will get the opportunity to manage your own everyday life. Further develop yourself with a focus on skills development. An ambitious and stable employer with long-term goals. We work together in teams and together towards a common goal where everyone helps each other.


The recruitment process
After you have filled out your application via our website, you will receive an email with 4 tests which is the first step in the selection process. For approved tests, the next step is a telephone interview.
If your profile matches what we are looking for, we invite you to a personal interview. There we get the opportunity to tell more about the job while we get to know you better.
If this is a role that triggers and you want to know more about the position, you are welcome to contact us for more information. We look forward to hearing from you! jobb.sverige@transcom.com

Málaga is the capital and most populous city of Costa del Sol (Sun Coast) . The city has almost 580,000 inhabitants and a metropolitan area population of approximately 1 million. Located in the southeast of the Iberian Peninsula, bathed by the waters of the Mediterranean Sea, Málaga is one of the most touristic and beautiful locations on the vast Spanish coast. It’s surrounded by many famous and beautiful cities like Marbella, Benalmádena, Estepona or Fuengirola, all of them frequent holiday destinations for both locals and foreigners.