Service Delivery Manager (SDM)

Service Delivery Manager (SDM)


City Network is on an exciting journey providing Enterprises and the public sector with regulatory compliant, cloud-based infrastructure services. We need to expand our Customer Engagement team and now looking for a Service Delivery Manager.

With a true passion for customer relationships
You wake up every morning with a desire to work with our customers. Together with our different customer teams, help them build and run the best possible solution in our cloud environments.
The role of Service Delivery Manager entails overall responsibility for the delivery to the customer, and many of our customers are on an international basis. Customers expect to get world-class communication, and together with your guidance, they will be able to innovate through open IT-infrastructure, making the cooperation a win-win situation. You will guide new and existing customers in developing their cloud environment and onboard and educate new customers on their journey towards flexible and sustainable solutions.
Your daily task will include a close relationship with members from our Customer Engagement team (KAM and architects with different specialities), the operations team, and other teams that work with different customer deliverables.
You should be able to adapt to new customer teams and project groups quickly. We are all in it for our customers, and if everyone in the team gets the best possible support and guidance, we firmly believe we can make a miracle happen.

Job responsibilities
Be a key player in our customer teams and be responsible for all activities within the delivery to the customers you work with.
Understand and execute on risks and consequences regarding signed agreements.
Drive and lead change work and customer projects.
Lead monthly operational meetings with customers.
Deliver monthly reports to customers.
Manage ITIL processes and documentation.
Document all meetings and other required information to ensure the quality of the delivery.
Reporting all activities in our internal systems.
-The role includes some travel. National as well as International.
The role includes working with enterprise customers but sometimes also smaller customers.
At City Network, there might be other relevant tasks assigned to you in line with our mission "To Enable Innovation".

Desired skills and qualifications
Excellent social skills and a team player.
Excellent verbal communication and writing skills in both Swedish and English to effectively present information to colleagues and clients.
Be able to create and maintain the structure.
Excellent planning skills.
Project management skills.
Good technical, analytic ability.
Good understanding of cloud computing.
Good understanding of the ITIL framework.
Good understanding of security and compliance.
Ability to help out develop strategies and, communicate, facilitate, and present to all levels of IT, internal staff, and management.

How's work at City Network?
We are a fast-growing company both in terms of customers, revenue, and headcount. This is, all in all, a great position to be in, but to be candid, just like any other company in that situation, we're not perfect. As a company, we strive to improve and perfect the structure of how we collaborate and communicate, but we're not quite where we want to be in that regard. (We do have to set a pretty high bar here for ourselves, given that our role in the market comes with a great deal of responsibility.) So, we are actively looking for people who come with an open mindset, a willingness to go the distance, and an eagerness to help us all improve.

Hiring manager
Marcus Fransson, Head of Customer Engagement

Location: Stockholm, Karlskrona, Remote

What employment conditions apply?
Full time with 6 weeks vacation (6 months probationary employment)
Salary: Yes, TBD
City Network has signed a collective agreement with Almega 'IT-Telekomföretagen'.
City Network employees are assessed yearly through a screening process.

I'm interested. What's next?
We'd like to hear from you! And we have a few additional questions we would like to ask you. Some of those are about your existing skills and strengths, but if one of them happens to leave you stumped, don't fret! That's OK. We don't expect you to bring everything to the table, we'd just like to know what we should prioritize in training.
Ready to go? Then please click the Apply for this Job button below.

Info about us:
Borgmästaregatan 18, 371 34 Karlskrona
Katarinavägen 15, 116 45 Stockholm
Phone: +46 8 4000 9000


  • Arbetsplats: City Network International AB
  • 1 plats
  • Tillsvidare
  • Heltid
  • Fast månads- vecko- eller timlön
  • Publicerat: 10 december 2020
  • Ansök senast: 31 maj 2021


Borgmästaregatan 18
Karlskrona, 37134

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