Service Desk Specialist (First Line Service Desk)

TietoEVRY is looking for a Service Desk Specialist who will join our Customer Operations organization and our customer account team. You will independently and pro-actively drive service desk cases for existing clients in the Nordic market and have continuous customer dialogues regarding service delivery to reach high customer satisfaction. You will also continuously contribute to developing our services and processes to improve efficiency. Take the opportunity to join a high-speed and knowledgeable team delivering value to clients within the Financial Services and banking sector.

Responsibilities
The focus will be to:
Administrate, drive and communicate Service Desk requests tickets in ServiceNow and through our other communication channel
Respond to user questions
Keep track of SLA´s and prioritization
Coordinate small change request deliveries for customers
Prepare regular performance and status reports as well as Monthly Service Reviews for both the client and for internal use. Run governance forums on an operational level with clients.
Be part of Customer Account teams and be responsible for service desk topics and items.


Skills
Fluency in English and Swedish, administrative skills, communication and light project management skills is a must. In addition, understanding Software applications as well as basic IT understanding is required. Is meritorious to be able to speak and write Finnish.

Personal strength
As a person you have a lot of drive, you are able to coordinate and drive activities and are a good communicator. You are independent, thorough, organized and structured. You enjoy working as part of a team but can also be independent in your routine tasks. You have a passion for driving customer satisfaction, give service, enjoy customer dialogues as well as building relations with others.

Experience
Minimum upper secondary school degree, experience from coordination and/or light project/activity management. You have experience from working with Software applications. Experience from Service Desk, CRM tools and/or case administration or customer service is meriting.

About us
At TietoEvry we are a team of professionals spread across many countries who are working on the frontline of a wide range of industries. We inspire, we engage, and we deliver. We have global capabilities and a strong presence where our clients need it – in the Nordics or via local delivery centers across the globe.
Are you looking for a career with a company that both challenges and cares? Welcome to TietoEvry. We are committed to developing enterprises and society through information technology. We believe in openness, independent thinking, and in giving our people the freedom to be their exceptional selves. We are the largest Nordic IT services company providing full lifecycle services for both private and public sectors. Our work puts us at the frontline of a wide range of industries.
We offer you the chance to make a difference and be part of the forefront of emerging businesses and technology, exchanging ideas with the best professionals. You will cooperate with colleagues in an international and evolving working environment and increase your knowledge in a variety of areas.
We offer you a challenging position with great opportunities for professional growth. With us, you will have the opportunity to directly influence your career development. If you have a good idea, people will listen to you. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment.


Interested?
We look forward to your application!
Please attach your CV or LinkedIn-profile and we’ll reach out to you.
Interviews will be held on a continuous basis, so we encourage you to apply today!
We perform background checks on all final candidates.
TietoEVRY declines calls from recruitment companies.