Subject Matter Expert – Diagnostics/Service & Repair

Do you want to change the world we live in, and find a purpose in developing the business, with the customer in mind? You contribute to Volvo Trucks, by seeking ways to continuously improve our existing way of working in the business. We are looking for you, who feel comfortable working in an agile way, in a teamwork with a great diversity of different competences in the team. Colleagues working towards our joint effort to support Digitalization and Transformation of our Business.


Do you recognize yourself, please continue to read, as we would love to connect with you, because we need you! We are looking for a development oriented professional with a passion for continuously improving the way we work. Your competence is within the Diagnostic and Service & Repair areas combined with change management/leadership and communications. You work in a consultative way and are driven by a curiosity to understand the business both strategically and operationally and have an urge to translate the need into digital solutions.


Who are we, and what can we offer?
The Volvo Trucks, Digital & IT, Subject Matter Experts team consists of dedicated professionals, and we are located in Gothenburg. We collaborate closely together and together with the organization in an agile way of working. Our aim is to achieve successful business performance for Volvo Trucks and our customers over time. In the role you will be a part of and contribute in creating the new future aftermarket Solutions. The role includes conducting pre-studies, being engaged in major E2E processes and IT changes to strategic areas and different brands, including multi-brand solutions and facilitating global workshops.
You will report to the Director Subject Matter Experts.


Main responsibilities
Continuously work to improve existing ways of working and support Business case development by securing business value creation.
Actively contribute to implement the future solutions.
Collaborating with teams and leaders to support Business Digitalization / Transformation, by combining our Industry- and Business knowledge.
Facilitate global workshops on local and cross sites according to recommended methods.
As an SME you will also work as a Product Owner for Diagnostics and also for Service & Parts Information areas.
Prioritize, plan, develop and communicate the process and IT solution improvement plan, in tight cooperation with Business Sub Portfolio Manager (BSPM) and Solution Leader (SL).
Plan, follow-up and support implementation of process and IT solution in local site/organization, in tight cooperation with Sales Areas, Business Sub Portfolio Manager (BSPM) and Solution Leader (SL).
Propose changes that makes the software product more efficient and/or reduce operation or maintenance cost.
Secure and following business demands for information security and IT security directive.
Conduct pre-studies and be engaged in major E2E processes and IT changes to strategic areas and different brands, including multi-brand solutions.



Qualifications
Deep understanding of Diagnostics and Service & Repair solutions and processes
Proficient and experienced in Change Management
Good knowledge about the concept of microservices, Services and platforms.
Good understanding of process interfaces to other processes and solutions
Good understanding of the criticality of the information used in the process
Basic knowledge regarding internal/external standards selected for compliance by Volvo
Good knowledge in security management and Volvo Group security policy
Good knowledge in Agile methods such as SCRUM, SaFE
Great Project management experience
Great Business Analysis skills
Good workshop facilitation skills
Good leadership skills
Great communication skills
Excellent English, written and spoken

At Volvo Trucks we are actively working to establish groupings that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working groups increases group dynamics, creativity and new approaches to solutions.


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.