Team Leader - Customer Success Manager

Want to be part of a talented international startup team, develop your digital sales skills and shake up the AI-driven programmatic advertising industry?

Have a look!

This is a unique opportunity to get in early and work alongside a world-class team of entrepreneurs, with a fast-growing startup, offering tons of freedom and responsibility. At Match2One we value pro-activity, enthusiasm and creativity. As a young and growing company, no day is the same and tasks within a small team are constantly changing.

Be a part of changing the programmatic landscape the way we know it, in a fast-paced environment with explosive career growth opportunities. We offer the right candidate opportunities for future employment with equity, and a competitive salary. 

Location?

This role will be based in central Stockholm, Sweden (Stureplan 6) – Match2One’s HQ.

About the job

What are we looking for?

Match2One is looking for an approachable, hands-on, organised Customer Success Team Leader, to lead an autonomous customer success team, while managing a diverse portfolio of clients. Someone who understands how to liaise with clients as a focal point, strategise on what’s being delivered in forms of campaigns and results. You’ll be working with the clients proactively and consultatively.

You’ll be part of a great team and will be responsible for ensuring the delivery of goals, quality of campaigns and strategies. We are a fast-growth company and it’s pivotal to ensure clients get the very best campaigns, creative support, and consistently delivery and that expectations are exceeded.

What will you do?

Together with the rest of our high-performing Customer Success Team, you will support, develop and build a long-term customer relationship with Match2Ones clients - while ensuring consistency in quality and results. You will help and support your colleagues in the day-to-day business, share your knowledge and experience and help the team reach their goals. You will report directly to the company’s senior management.

It's important that our fantastic service standards are delivered consistently and this is where you come in. We want someone who can be the first point of contact for clients and also help with the overall project management and delivery of your team’s work.

You will be responsible for client onboarding, quarterly strategic reviews and relationship development, ensuring long term promoter/advocacy status with clients.

Responsibilities

Manage and develop a client portfolio across different sectors and verticals

Customer and budget responsibility

Conduct and be responsible for ongoing team meetings

Maintain an ongoing dialogue with the company's other department heads

Develop, streamline and improve the team's working methods and routines

Reporting on team performance and portfolio

What skills are needed?

Minimum 4 years of experience as a Customer Success Manager or working for a media agency

Technical experience of campaign management (Preferably Display, Programmatic, Video, Native, SOME)

Comfortable of working in an entrepreneurial environment

Previous team responsibility or proven leadership qualities

Excellent business presentation skills including both oral and verbal communication

Strong organizational and prioritization skills

Ability to meet and exceed goals in a challenging environment

Fluent in Swedish and English

About Match2One

Match2One was founded in 2015 with the mission to democratize and make programmatic advertising accessible for in-house marketing teams.

We have developed a self-service programmatic platform to help marketing teams achieve more with their marketing campaigns. With smart AI-driven optimisation methods, we help companies grow cost-efficiently.

Match2One’s innovative AI delivers fully automated campaigns for 100’s of businesses across 40+ markets.

What Match2One offer

Be a part of the journey of one of Sweden's most fast- growing Tech companies

Base salary and commission

Wellness allowance

Great co-workers!

Central Office

Application

In this recruitmentprocess we of course co-laborate with Talent&Partner.

We invite candidates for interviews on an ongoing basis, so please do not hesitate to send your application.

Apply by sending your CV and cover letter via link or work@talentpartner.se.