Field Service Manager

The Field Service Manager has a leadership role in the Pall Service and Support organization, reporting to the Director, EMEA Service. Individuals in this role are responsible for providing strong leadership for a team of Field Service Engineers. It is the expectation that the Field Service Manager drives a culture of exceeding customer expectations to deliver outstanding customer service, thus accelerating the growth of Pall hardware placements and service revenues. The Field Service Manager must work cross-functionally and build cohesive relationships with Engineering, Customer Service, Product Support, and Inside and Outside Sales. Facilitating a strong Service-Sales partnership is a critical component. Core duties include direct management responsibilities, ownership of customer satisfaction initiatives, employee development, and financial management responsibilities to include Service and Sales revenue and profit growth. The Field Service Manager does not need to become a technical expert on Pall equipment. Developing a high-level understanding of the equipment and its capabilities is sufficient.