Head of Business Consulting to eBuilder

Our customer

eBuilder helps companies and organizations to orchestrate their customer care processes with the aim to maximize end-user experience. eBuilder has for the past eight years been a market innovator in the ‘Business Process as a Service’ area, enabling companies to orchestrate their customer care processes, systems and partners with global customers like Haier, Sony Mobile and Microsoft Mobile. eBuilder’s customer care network spans 70 countries and the company has offices in Stockholm, Sweden (HQ), China, Australia and Sri Lanka.

In November 2014 eBuilder won the 1st prize in the Dell Services Innovation competition among 70 global companies. See also: www.ebuilder.com



Position & Reporting

Head of Business Consulting (Vice President)

This position will be located in Stockholm, Sweden.




Key Tasks and Responsibilities

- Develop successful and effective relationships with senior members of our potential and existing customers

- Develop a business consulting business unit within eBuilder; create business plan, hire staff, lead the team and secure successful growth

- As part of the sales team:

Drive business with new and existing customers, with a focus on influencing our customers strategic agenda and decisions

Create and sell profitable business consulting projects

Be part of setting the overall company direction and business plan

- As part of the Marketing team;

Help drive the Customer care orchestration market and establish eBuilder as the leader within this market

- As part of the delivery team;

Lead and Manage our business consulting projects

Secure profitability

Manage and develop business partnerships that will add value to our business opportunity from a sales channel or project delivery perspective

Performance will be measured on: Creating effective relationships (open discussions with senior executives at target companies), Create & develop opportunities, Close sales, Customer satisfaction/perception, Staff motivation and Business/project profitability.



Your profile

- Experience of Customer care; customer support, aftersales reverse logistics, customer retention, CRM or similar
- Have 10+ years working experience in management consulting
- Have 5+ years of Leadership experience
- Strong target orientation, high energy, entrepreneurial, direct and open-minded approach
- Ability and experience to engage and sell to senior executive
- Experience in project management
- International experience
- Background from high-tech manufacturers, operators or Retail
- Ability to see opportunities and sell/run business transformation projects
- Have very strong skills in driving complex projects and programs in an international environment.
- Managing customer expectation ensuring the project / program is delivered on-time, on-budget and with quality.
- Speaks english/swedish and it is beneficiary if you speak chinese.



If this sounds like a good fit for your talents and experience, go to our website at www.helpatwork.se and register your application. Don´t forget to specify why you are a great candidate for this position.

We look forward to read your application!