00090520 - Tools & Methods Engineer

Ericsson Overview:

Ericsson is a world´s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world´s mobile traffic goes through Ericsson networks in over 180 countries, and we support customer´s networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

We welcome the opportunity to meet you!

Job Summary:

The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area. The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them. The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson. In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas. The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.

Responsibilities and Tasks:
- Analyses of service delivery tools as needed
- Defines and develops the required tools and methods
- Trains and supports end users of the tools
- Improves service delivery processes

Qualifications:

Core Competences
- Presentation and communication skills
- Problem solving and Strategic Thinking
- Consultative selling skills
- Planning and Organizational skills
- Teamwork and Collaboration
- Project Management skills
- Administrative skills
- Ericsson knowledge
- Service delivery process

Minimum Qualification and Experience Requirements
- Bachelor of Science or similar.

Preferred Qualification and Experience Requirements
- Analytical
- Organizer and planner
- Cooperative
- Responsiveness
- Good communicator
- Consultative approach

Use the following link to apply: http://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00090520