103133 - Experienced IMS Support Engineers PIDS

Experienced IMS Support Engineers PIDS Converged Core

The PIDS Converge Core unit is looking for experienced or young talents that are interested in working with support and deployment activities for our IMS solutions. We are seeking people with a genuine interest in providing high quality technical support for our customers. You need to be service minded and always keep the customers interest in mind.

As a Support Engineer you will be expected to:
-Supporting SI Projects (Technical deployement Support), troubleshooting of TTX tickets reported by Customer Unit.
-Work with troubleshooting of CSR's reported by our customers.
-Support the DVA(Deployment Validation Activity) during a PI (Product Introduction) Project which is a part of development Project..
-Supporting Ericsson Visualcom Communication.
-VoLTE network and deployment Support.

Qualifications:

This work requires that you are self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction.

We work according to the Product Introduction and Product Maintenance Discipline that is part of the Ericsson PLCM. We use the corporate tools and guidelines for Support and Maintenance and strive to live up to the expectations of our customers. This means that we would like to see that you are familiar with Support and Maintenance processes and have experience of using the different tools (SMS, KCS, MHWeb?) that are used in the support and maintenance chain.

The main responsibility of this job is the IMS system technical support for the above areas. The support and troubleshooting activities are mainly focused on solution level and inter-working between the different solution components.

Technical skills we are looking for are:
-Bachelor degree in CS/EE/Telecom or equivalent
-Platform competence such as: TSP, IS, SUN, SIP, IP Switch/Router/Firewall. UNIX competence is a must (Solaris, Linux).
-Have a broader knowledge of the IMS Solutions and the inter-working between the different nodes
-Ability to troubleshoot solution level problems
-Previous competence in working with CSR and TR handling and that you are familiar with the different tools (SMS, KCS, MHWeb?) that are used in the support and maintenance chain
Other skills that we value are:
-Communication (including Influencing Skills, Interpersonal communication, Presentation skills)
-Customer & Market Unit knowledge & experience
-Accountability & Ownership
-Ability to work under stress and pressure
-Able to multi-task/handle parallel work
-Planning & Organizing Skills - Driving issues to resolution
-Open-minded and flexible
-Ability to work in a distributed and international organization
-Fluent English (C level) both written and orally
We handle customers all over the globe and it is expected of you that you should be able to travel when required.

Apply here: http://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00103133