108761 - Process Manager Service Packaging (IWP)

Profile description- Process Manager Service Packaging (Industrialized Work Packages - IWP)

-Owner of the global IWP processes that shall be developed/are under development within Service Delivery
-Set up and drive relevant networks/work groups with Region and GSC representatives to ensure efficient development and deployment of IWP processes and to gather process and IT demands
-Be the interface to surrounding process areas such as Sales, Supply, Finance to ensure that IWP Processes are aligned with related processes
-Ensure an aligned implementation of IWP processes over the four GSCs including re-use of current practices to secure successful execution on global Service Packaging objectives
-Together with relevant IT representatives, prioritize and decide on IT demands in global IT systems related to IWP
-Drive process performance measurement and improvement and establish structures for efficient maintenance and further development over time
-Facilitate synergies and utilization of best practice across HQ, Regions and GSCs

The Process Manager is responsible - on behalf of the GPO and with support from local process drivers - to:

-Manage process demands
-Drive process development and design - fulfilling business, legal, strategic and compliance requirements
-Establish and drive global process network/work groups needed for efficient process development and deployment
-Drive cross-process coordination with other relevant processes
-Provide process documentation incl. methods, instructions, training material
-Pilot the process design in operations and provide deployment support to relevant line organizations
-Manage process release and communication
-Based on business needs, measure process performance and take action to improve
-Drive global deployment of the process and process changes

Competence/skills requirements

-Being able to translate business requirements into efficient processes
-Business and customer understanding
-Process management, design, development and documentation
.Change Management
-Performance management
-Business Information Management
-Communication and people-management

To apply use the following link: http://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00108761