1st Level Agents for Tech Support

With 20 contact centre sites and 5 000 workstations in 16 countries, Teleperformance Technical Help covers the whole of Europe and southern Africa:

Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Luxembourg, Norway, The Netherlands, Poland, Spain, South Africa, Sweden.

Currently we are looking for:

1st Level Agents for Tech Support


Job description:
Direct customer contact (inbound and outbound) in the scope of IT.services and related additional services via all defined communication channels.
Detailed documentation and maintenance of contacts by means of the designated tools.
Circulation of all information useful for optimizing our service processes
Enlarging professional/technical knowledge and process know-how in a continuous way.

Location:
Callcentre in Ljusdal.Sweden

Required skills:
Have an excellent command of Swedish - English or/and
Finnish - English
Norwegian - English
Danish - English

Excellent communication skills
Previous customer service experience essential including commitment to providing a first class service in a service environment.
Ability to learn and retain information quickly, and handle a number of tasks at one time.
Ability to follow formal procedures.
General keyboard skills.
Professional attitude and great attention to detail
Ability to approach problems logically.
High ability to empathize with customer and prioritize customer's needs.


Characteristics:
High communicative competency
Good skilled apprehension
Capacity for logical and analytical thinking
Team ability
Ability to learn
Helpfulness
Basic English skills
Enjoys dealing with customers
Strong argumentation skills
Performance under stress
Reliability
Friendliness
Empathy


Interested:
Fredrik Tofilovski