22554-Head of SWS Delivery Management RECA

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery.

A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.

Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction.

All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line

Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointees ?grandparent? line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.

Responsibilities & Tasks:

- Ensure service delivery execution
- Contribute and support services sales
- Apply Service Delivery Process and Models
- Apply Service delivery strategy
- Create a productive work environment for individuals
- Create a productive work environment for own organization
- Drive Performance Management (Process)
- Drive Competence Management
- Conduct Resource Management
- Manage unit finance

Position Qualifications

Core Competences:

- Customer Insight
- Market Insight
- Innovation Skills
- Interpersonal Skills
- Financial Acumen & Skills
- Sales Process knowledge
- Service Delivery Process, Models & Strategy
- Working with People
- Formulating Strategies & Concepts
- Relating & Networking
- Adhering to Principles & Values
- Leading & Supervising
- Adapting & Responding to Change

Minimum Qualifications & Experience Requirements:

- MSC, MBA or equivalent through experience


Apply via link:

https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=22554&company=Ericsson&username=&st=5551EB5A9DB4A18F4B68F37AC153646361DA04AC