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An Account Manager (AM) is a positive and enthusiastic team player; one confident of his/her knowledge and experienced in handling international mobility, and actively contributing to the K2 culture;
We do extraordinary, every day
...because it personal
As AM, you are primarily responsible for maintaining, protecting and maximising the relationship with an account by developing close working relationships, strong service delivery, proactive problem solving and maximising opportunity and revenue. At all times maintaining K2 Corporate Mobility as the client’s service partner of choice.
Reporting to: Business Relationship Director
You are meticulous and organised in your work with a proactive approach to every component of the K2 service delivery process and procedures. As an AM you will liaise closely with the operational teams to maintain a high standard of service delivery.
You proactively take ownership and accountability of the client’s life cycle with K2, displaying confidence and professionalism in all client interactions. Together with Business Development and Operations act quickly and creatively. Identify needs both locally and globally and stay abreast of industry trends, surveys, journals and articles.
In your role and areas of responsibility you demonstrate commercial awareness and work in line and towards K2’s vision and goals with strong attention to detail and a consultative and pro-active approach.
Partake in the implementation when on boarding new accounts. Create the account service brief and obtain all documentation required to execute services.
Preparing and deliver quarterly review reports and any required ad hoc reports. This is to follow the approved K2 format for the review reports, not deviating from this unless requested by the account. It is to include not only performance but also;
Acknowledgement of any account specific patterns and trends to include levels of initiations, assignment types, KPI’S & SLA’s
Breakdown of spend through the month/quarter/year
Examples of issue resolution
Insurance claims submitted and completed together with amount of the settlement and time taken to settle the claim
Updates about K2 and developments within the company
General industry updates or trends
Strategic reviews relating to K2 and the client
Maintain responsibility and accountability for the account. As an AM one assumes the role of point of accountability for escalation management and should therefore chose the best course of action on any service failure, proactively managing the K2 consultant to resolve and communicate as necessary with the primary account contact.
Engage regularly with the K2 Leads on the activity globally to ensue expectation are met. Support the teams with client challenges they may face.
Participate where needed in the K2 team on boarding program and assume responsability for projects and tasks raised and agreed to undertake in the evolvement of K2’s development.
Maintain an awareness of K2’s targets and growth, proactively contributing to profitability, sustainability and a scalable business model.
Be an ambassador of the company, understanding the core principles of our business and acting within them in a professional capacity. Attending network events throughout the course of the year, working with the sales team to understand which ones have the most benefit, invite your contacts and share such knowledge enhancements with them.