Administrativ assistent

American Citizen Services Clerk (summerhire)

BASIC FUNCTION OF POSITION

Assist with processing passport and citizenship applications and with cases dealing with the welfare, whereabouts, detention and death of American citizens. Has joint responsibility to ensure that all citizenship and passport cases are handled according to a complex set of laws and procedures so that the Consular Officer can make decisions and ensure that the legal requirements of each case are met. Advise the Consular Officer of Swedish society, customs, legal, and social systems.

Temporary position: 3 months during the summer on or about June to August.

Beskrivning av kvalifikationer:
QUALIFICATIONS REQUIRED

All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

a. Education:
Secondary school degree required as well as one year college level education in the areas of social science or law.

b. Prior work experience:
One year experience of office or customer service related work.

c. Language proficiency:
Level 4 (Fluency) Speaking/Reading/Writing English is required.
Level 4 (Fluency) Speaking/Reading/Writing Swedish is required.

d. Knowledge:
Thorough knowledge of Swedish society, customs, legal, and social systems as well as of relevant U.S. laws and regulations.

e. Skills and abilities:
Ability to organize workload and prioritize tasks based on urgency and unit goals. Exercise of good judgment and people skills in dealing with the public in a polite and accessible manner. Ability to identify customer information needs and explain clearly the relevant regulations. Ability to draft correspondence in Swedish and English and to respond fluently to complex questions posed by applicants and contacts.



SELECTION PROCESS

When fully qualified, US Citizen Eligible Family Members (USEFMs) and US Veterans are given preference. Therefore, it is essential that the candidate specifically address the required qualifications above in the application.


AG referens: ACS Clerk


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