Automotive - SW Monitoring Manager

About Justera Group Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden. About the Role: As Monitoring Manager, you will be part of a newly established Incident Management team handling major software and system incidents affecting customers workshop tool SWS. This system is critical for workshop operations, when SWS is down, workshops cannot perform their work, and this directly impacts our business. Your role is to ensure strong monitoring, logging, and alerting capabilities to detect issues early and support efficient incident response. You will collaborate closely with development teams, field quality engineers, and other stakeholders to improve observability and strengthen system reliability. You will also act as Incident Manager in scheduled 24/7 on-call rotations, leading the handling and communication of critical incidents.
Key Responsibilities:

Drive process improvement in incident management, with focus on monitoring capabilities.


Collaborate across teams to define monitoring needs, enhance observability, and ensure critical data availability.


Lead incident handling from detection to resolution and communication.


Analyze, prioritize, and escalate incidents as needed.


Communicate clearly with all involved stakeholders and end customers.


Conduct Root Cause Analysis and Lessons Learned sessions.


Requirements:

Speaks and writes in English and Swedish ·


Experience with Datadog or comparable monitoring tools (e.g., Grafana, Prometheus) ·


Incident Manager experience ·


Available to work on-call with 24/7 support on a scheduled rotation


MERITING: Knowledge about customers electrical system and/or embedded systems in vehicles · Software development · Problem Manager, Assignment Leader or similar experience


Onsite: Flexible Hybrid, typically 3 days in the office and 2 remote per week
What We Offer:

A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies


The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects


Competitive compensation and comprehensive benefits package


A supportive culture that fosters continuous learning, growth, and professional development


Flexible hybrid working model for an optimal work-life balance


25 days of annual leave to recharge and relax


An annual wellness allowance of 3,500 SEK to support your health and wellbeing