Buisness Analyst Customer Care

Are you an analytical person with the ability to deliver valuable insights to loosely defined problems? Do you have a customer centric mindset? Are you interested in being a part of an international organization that works with innovative products to improve the environment? We at Academic Work are now looking for you to join a Customer Care team at one of our clients in Gothenburg!

OM TJÄNSTEN
We are now looking for a Customer Care Analyst who will be responsible for analysing the Customer Care department’s operations and providing recommendations on how to improve the productivity and customer experience. In this role you will manage global forecast and resource planning, working closely with the Insights & Analytics department for customer insights and support Customer Care with analyses in strategic service development projects.

You are offered


* A possibility to manage global resource planning and forecasts, and owning the forecast process
* Become part of an innovative and global company


The assignment is full time and you will start working as a Consultant for Academic Work. As a Consultant at Academic Work, you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Read more about our offer.

ARBETSUPPGIFTER
* You will based on customer insights recommend input to the support sites
* You will manage root-cause analyses to support in improving the contact centres operations
* You will work closely with the Customer Care management team to analyse
implications of new service requests, and strategic and operational initiatives

VI SÖKER DIG SOM
* Academic degree in Engineering, Computer Science, Economics, Mathematics, Statistics or equivalent
* Experience in comparable role, preferably experience from resource planning and
forecasting
* Proficient knowledge in Excel, PowerBI and other relevant tools
* Fluent in English, both written and spoken

Meritorious:


* Experience in working with Salesforce
* Customer Support domain knowledge


We think you have a strong analytical and critical thinking and always keep the customers intrests in focus. You also need to be experienced in visualisation and presentation.

Other information


* Start: 1st October 2021
* Work extent: Full time
* Location: Torslanda
* Contact information: This recruitment process is conducted by Academic Work. It is a request from us that all questions regarding the position are handled by Academic Work.


Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.