Business Analyst

Job description
Randstad Technologies is looking for a Business Analyst to one of our clients in the Automotove Indsustry. 

About half of our existing IT workforce and responsibilities is being transferred to the recently started Business Center. This transition will enable a shared service center setup, with IT delivering generic and scalable services & capabilities to many of the companies within the organisation as acting as a competence center. The transition will introduce many architectural challenges and decisions, which is why we are looking for a Business Analyst to investigate, assess, identify gaps in the process, roles and responsibilities, and propose solutions to the challenges ahead together with the product teams.

Responsibilities
The mission of the Business Analyst is to capture processes central to the IT organization and as part of the IT split where half of the IT staff is moving to the Business Center ensure that processes are updated and validated to secure the IT service delivery in the new organizational setup. This includes understanding the different deliveries towards different customers, and identifying key processes supporting those deliveries. 

The BA main responsibility is to secure that the core IT processes (ITSM, Customer interaction, Meeting structures etc.) are documented and revised to support the new company structure efficiently. The BA is responsible for driving the investigations on current process and together with the IT teams and management secure the new way of working. 

The BA is involved in breaking down business and internal IT needs into actual requirements at a feasible level of detail. The BA is not responsible for the actual IT deliveries and prioritization, as this is the responsibility of the respective product teams, but the BA will map out the processes, and provide the product teams with insights on business value, risks and urgency based on business input. 


Understand the IT Service Offering, the service framework, and related processes.
Map and evaluate processes, uncover, and mediate process inefficiencies.
Identify efficiency or delivery issues relating to the Business Center move.
Acting as the escalation point when issues arise that cannot be solved within regular processes.
Being involved in the development of the Service Framework and associated processes by providing input.
Support in the IT budget process, by identifying and documenting any cost relating to new operative model.


Working hours
Full-time

Qualifications
Requirements management, Process modeling 
Excellent communication, facilitation and presentation skills
Business oriented and service mindset
Organized, analytic, structured, and skilled in documentation
Excellent team player
ITIL knowledge (foundation level) is preferable and strong ITSM background is beneficial
Holistic view and capability to understand IT services in a business context
Good at analyzing the big picture without losing the grip of details


Application
Interviews and selection will take place on an ongoing basis. The position may be filled before the last application date, please apply as soon as possible.
 
For more information: Josefine Westlander, josefine.westlander @randstad.se

About the company
Randstad Technologies specializes in the area of ​​IT expertise and is part of Randstad, which with operations in 38 countries is a world leader in recruitment and consulting. Through this global network and in combination with a strong local knowledge, we can offer a wide range of varied and developing assignments and services for you who are a specialist in the IT area. 
 
Our mission is to focus on helping you reach your full potential, with your career in focus!