Business Architect, Malmö

About the assignment:

- Location: Malmö
- Duration: 7 months
- Apply as soon as possible
- Extent: 1192h
- Please note that the mandatory requirements have to be met in full in order for us to present your profile to our Customer.


Description

The client is looking for Business Architect/ServiceNow Expert with Business & Processes Consultancy Knowledge to support its Finance and Operation transformation program. The role will work closely with the business to gather and collect ServiceNow requirements, define and agree on the business logic, and create process flows & user stories for ServiceNow development. The role will be part of Enabling Technology team and be involved in process design activities, and mapping of the process to ServiceNow capabilities.

The main responsibilities of the Business Architect will be:

- Document requirements
- Analyse the requests and map requirements to ServiceNow logic/capabilities
- Provide process expertise
- Design and document web-based form
- Create communication material towards Business Units and other stakeholder groups


Mandatory competence and experience:

Technology skills

- Knowledge in the following systems: - ServiceNow CSM - Case Management
- ServiceNow CSM - Knowledge management
- ServiceNow CSM - Reports and SLAs



- Knowledge in system Testing (e.g. run SITs and UATs)
- Operation Model - understand support models and processes (e.g. Event/Incident management)
- Knowledge in SAP Solution Manager can be a benefit
- MS Office - ability to prepare power point presentations


Business skills

- Know and Understand Procurement and Accounting/Finance processes
- Ability to design processes on Visio or equivalent system



Soft skills:

- English (fluent in speaking and writing)
- Good Presentation Skills
- Good Communication Skills


Preferred competence and experience:

- ServiceNow CSM process consultant
- Business analysis ServiceNow
- ServiceNow Business Architect-senior


______________________

How to proceed with the process

- Apply for the assignment through this ad.
- State your preferred hourly rate in the application.
- Upload your CV in English in word format.
- We will revert to you if we need further information or clarification regarding your application.
- The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.


You will be informed about the Customer should you be called to an interview.

About Shaya Solutions

Stockholm based consultancy and competence firm with focused on IT, Management and Technology.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

We politely decline all contact from ad vendors.