Client Engagement Manager

Client Engagement Manager Taxback International, Copenhagen, Denmark

Would you like to work in a Company which has been voted a Platinum winner of the Deloitte Best Managed Companies? As well as a "Great Place to Work" for the 6th year in a row?

Taxback International is the world's leading technology and services company which specializes in Value Added Tax (VAT) compliance and VAT reclaim. Our client list is global - working with across almost all the fortune 500 companies (Google, Tesla, Facebook, Twitter, IBM etc) with real-time processing of over 10 billion transactions across 180 countries in multiple languages.

Taxback International is an entrepreneurial company and are transforming how VAT compliance and recovery is managed on a global basis. Our people are incredibly ambitious, yet personable. Warm, accepting, and positive. We constantly challenge each other to be and achieve the best.
Are you looking for a new challenge and an opportunity to advance your skills and career in a great working environment?

Client Engagement Manager:
Description
. Day to day account management of Taxback International's global Managed Clients in the allocated book of clients
. Coordinate Client from contract signing till completed implementation together with internal teams
. Upsell, track and exceed Business performance according to set OKRs and deliverables
. Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Taxback Internationals product portfolio
. Forecasting ownership for own book of clients
. Manage QBRs and general governance of each client account
. Be the client representative internally to ensure that client requirements are met timely
. Ongoing usage of SalesForce and its reporting capabilities
. At all times exceed client expectations

Competencies
. Fluency in Swedish and English, both verbally and written is a requirement. Additional languages such as Danish and German advantageous.
. Minimum 2 years' experience in a position of account management with a proven track record of results.
. You are analytical, organized and you always keep the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.
. You work well independently with a strong sense of how to prioritise in a fast paced environment.
. You are energetic and have the stamina to deliver results both in the short and long term.
. You are confident in analyzing and concluding large sets of data.
. You love to explore new ideas and drive continuous value adds for your clients and by identifying new partners. You can join the dots and map a clear route to success.
. You are results orientated in your approach.
. You are a strong communicator and feel comfortable leading dialogues in cross-cultural teams.
. You are a fast learner with a strong ability in understanding client requirements and engagements from a commercial perspective

What's in it for you:
. Clear and structured career path with the opportunity to grow and developing within Client Management.
. Training & Development in the areas of professional growth, client care and product knowledge.
. Environment for an client focused and entrepreneurial minded person with a lot of energy, ideas, and courage
. Comprehensive training offering supplemented by individual coaching & mentoring.
. Chance to work in a dynamic, fun, and challenging environment where we will make sure you are set up for success.