Client Executive at Extenda

Extenda is one of the world’s leading providers of POS solutions that simplify shopping delivering innovation and simplicity to retail stores enabling them to provide a world class shopping experience for their customers. Extenda’s clients are market leaders in their own right and they rely on Extenda’s extensive domain expertise and passion for delivering innovative solutions to maintain their place in the market. The Extenda product suite supports sales with omni channel solutions such as POS terminals, self-scanning, mobile POS and e-commerce integrations. There are over 37,000 Extenda POS and 30,000 mobile POS and self-check out terminals across more than 35 countries around the world. In our home country of Sweden over 75% of all food retail transactions are processed by Extenda solutions.

Client Executive at Extenda

Do you want to join us on the mission to simplify shopping?

In this critical role you will be responsible for some of our most important clients.

Are you curious and passionate about driving and developing new business opportunities? Do you have a proven track-record of closing deals and complex contract negotiations? Do you have the ability to influence, develop and empower colleagues to achieve objectives with a team approach?

Join us at Extenda on our mission to Simplify Shopping and be a part of a world-class team and deliver software and services to assist our clients in taking the lead in the global retail revolution where technology is the key for success.

The role as Client Executive

Extenda is now looking for a Client Executive to drive incremental revenue through creating business opportunities for our clients on the Swedish market. As a Client Executive you will support and execute opportunity management and account management with the purpose of establishing Extenda as a strategic vendor and to ensure the highest level of customer satisfaction. You are responsible for the overall business relationship with the clients and accountable for profit and loss. You will drive business development and coordinating sales activities as well as managing the sales process.  

In the role as Client Executive you are responsible for clients ongoing services as well as creating new sales opportunities and developing the client business. This includes developing a deep understanding of the client business and organization, establish relations at different levels of seniority and drive initiatives to deliver customer value. You will be responsible to drive high quality in our engagements, give business direction and drive customer satisfaction.

Responsibilities


• Accountable for all revenue and profit with the client as well as customer satisfaction.
• Collaborate with internal teams to contribute to key strategic investments, ensure product improvement and developing clients business.
• Manage complex contract negotiations, ensure all customer expectations and contract commitments are managed and delivered upon.
• Manage some of our most important existing client portfolios.
• Monitor and provide timely and accurate forecast of sales opportunities and pipeline management.
• Coordinate and drive business development by identifying new opportunities in clients business and managing the development process.

We think you are

The most important aspects to succeed in this role is that you have a genuine interest in business together with a drive and combined curiosity to always develop yourself. We think that you are intelligent, a motivated self-starter with strong interpersonal skills. You also need to be passionate about business development as well as organized and problem solving with a result-oriented approach.

In this role you will primarily be in contact with persons across different levels of seniority in the client organization and it is therefore important that you are used to negotiations and with great sense of details and continuously thrive to understand the client and their business needs. You will also need the ability to look at the business from a holistic view and how every segment plays a part the complete business view

Required Skills and Experience


• 5 + years of experience from client executive role or similar, perhaps with great technical understanding
• Business acumen and goal oriented
• Endurance and used to work in long lasting processes and long-term selling cycles
• To be attentive and keeping yourself updated about trends and the development in the retail industry
• Curious personality with penchant for networking and enjoys working in close contact with customer
• Great inter-personal skills with great and compelling communicational skills

Interested

In this recruitment we are working with 10TON Rekrytering AB. If you have any questions about the job please contact Hans Wahlgren, 10TON Rekrytering AB, at hans@tioton.com.