Client Partner

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model?, recognized as the benchmark of excellence in software development. A part of the Tata group, India?s largest industrial conglomerate, TCS has over 305,000 of the world?s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

TCS has been present in the Nordic region since 1991 and has continuously invested in the market to deliver consistent results to its customers. TCS has around 8,000 professionals working in Sweden, Finland, Norway, Denmark, Iceland and across TCS? Global Network Delivery Model? (GNDM?), servicing leading Nordic companies. Since 2010, TCS has doubled the size of its operations in the region, with significant increase in local hiring. TCS has been consistently rated as number one in customer satisfaction over the past 5 years, in multiple surveys (KPMG Nordic Service Provider Performance & Satisfaction Study, 2010?2013, and Whitelane Research, 2014). Several prominent Nordic companies have benefited from TCS? unique service offering, including Nokia, Ericsson, TDC, ABB, Telenor, NETS, and DNB. In 2014, Top Employers Institute granted TCS the Top Employer in Europe certificate, with Sweden and Denmark among the eight markets where TCS was number one.

Depending on actual business requirements travel within Nordic and abroad will be required from time to time.

KEY RESPONSIBILITIES:
Responsible for relationship management within TCS, with primary objective of running the business and seeking for new growth areas.
Further key responsibilities are:
* Active participation in all Steering group and reference group meetings for the ongoing operations
* Acting as a SPOC for any business or operation related escalations
* Overall P&L ownership and Contract Management
* Tracking and follow up with customers on overall business frame, possible changes and regular invoices
* Participate in regular RFI/RFP process
* Sharing best practices and lessons learned
* Arranging workshops, training on need basis
* New Business development
* Proactive business proposal writing
* Driving new RFQ/RFP coming from the client
* Positioning TCS offerings to the client
* Prepare and track annual account plan
* Prepare and track quarterly sales plan
* Maintain CRM and other sales tools

MINIMUM REQUIREMENTS:
At least 15 years of experience in IT outsourcing industry, specifically in Travel and Hospitality. At least 7 years of Pre-sales/sales experience.

* Bachelor's Degree, Management degree/diploma a plus
* Fluent in English. Knowing other Nordic languages is a plus.
* Large Account Management experience with Financial and operations rigor
* Experience of large bid management.
* CXO level connects and closely working with TCS Horizontal/Vertical heads
* Prior Nordics market experience
* Experience of working in multicultural environment as well as a Global Delivery Models
* Experience of delivery management in an Onsite/Offshore model