Client Partner

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata group, India's largest industrial conglomerate, TCS has over 285,000 of the world's best-trained consultants in 44 countries.

TCS has been servicing the Swedish market for more than 22 years. We have grown rapidly across the whole Nordic region over the past five years and today we have over 6000 consultants servicing Nordic clients. We offer a full scale of consulting, applications, infrastructure and BPO solutions, and during the past four years, TCS has been awarded the No1 customer satisfaction rating for IT services firms across NORDIC (KPMG Nordic Service Provider Performance & Satisfaction Study).

We are looking for a Client Partner for a set of large Retail & CPG customers. Depending on actual business requirements travel within Sweden and/or abroad will be required from time to time.

KEY RESPONSIBILITIES:
In this role you are expected to be responsible for develop and manage relationship between TCS and Customer at all levels from Operational, Tactical to CXO Levels.
Responsibility for account growth and performance as per the profitability targets and for achieving high customer satisfaction goals
Bid management for RFPs - perform bid owner role to liaison with other internal groups in driving the completion of bid response.
Creation of the annual budgeting plan for the account
Drive the creation of annual business plan/strategy where in the targets for the following Financial Year (Revenue, People) are finalized together with the strategy to achieve the same.
Identify new opportunities in market and convert into GTM initiatives
Meet with the prospect/client and bring the complete value of TCS? services offerings and solutions
Participate in presentations, solution workshops, etc which could be a part of bid process as and when required.
Perform solution and pricing validations for proposals, offerings
People management, career planning for resources across accounts

MINIMUM REQUIREMENTS:
At least 15 years experience in IT outsourcing industry, specifically in Retail & CPG space
Very good knowledge of offerings, processes and operations in an offshore centric environment
Experience of working in multicultural environment, in large global account management and in Global Delivery Models
Experience working with multiple service horizontals like BPO, IS, Assurance, and extensive background of Retail & CPG Services Industry
You should have experience in Relationship Management, handling relationship at CXO levels and IT contract negotiation experience
Bachelor's Degree or higher and fluency in English language (Nordic is a plus).
Experience in previous sales and pre-sales and very good knowledge & understanding of offerings, processes and operations in an offshore centric environment
Very large account management experience for Global customers.