Concierge Manager

Concierge Manager
. Service designated concierge guests by providing personalized itinerary planning, obtaining special bookings, planning special events, assisting with folio settlement or any other special requests that may arise (e.g. spa or dining reservations)
. Deliver the highest level of personalized service and actively interact with concierge guests on a daily basis, showcasing enthusiastic professionalism and efficiency in meeting all guest needs and special requests
. Anticipate needs of guests and execute all guest requests in a timely fashion
. Be instrumental in creating an environment and executing service that is second to none
. Seek opportunities to create memories by exceeding expectations and building relationships
. 1 year of Concierge experience required
. Resort or Cruise line Concierge experience desired
. Must be creative and enjoy creating a fun and safe atmosphere for children
. Must be able to convey information and ideas clearly
. Tourism and Hospitality classes/certifications a plus
. Proven ability to deliver excellent service
. Self motivated, able to work autonomously
. Ability to build relationships amongst other departments