Contherm Service Product Manager

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

About the position

Our Scraped surface heat exchangers, Contherm, holds a strong position on the North American market. In other parts of the world however, we don’t capture the full potential. We are now expanding our team with the clear ambition to systematically grow the Contherm After Sales business.

In this role you will drive the sale of Contherm spare parts and Services predominantly in the European market. To succeed, you will work with our Sales Companies and Channel network in the targeted countries. The job will encompass a wide variety of hands-on related tasks, Service sales support and training on one hand and strategy development and planning on the other.

We believe the fastest way to grow this business is through the Food and Water Division Channel network. Like all kinds of business, working with contractors and distributors has its own traits. A large part of the value we bring to these customers reach beyond the hardware. A big part of your contribution to our business is about working with these values, making it easy and attractive to work with the Contherm heat exchanger, all through the value chain.

The position is based in Lund, Sweden preferably and you will report to the Contherm Sales manager in the BU Food Heat Transfer organization. Extensive travelling in Europe is required, as well as overseas occasionally.

Key responsibilities
* Drive the sales growth for Contherm Service in Europe by promoting installed base presence, mainly through contractors and distributors.
* Together with Sales Companies identify what Channel partners to focus on in order to achieve growth targets.
* With the purpose of training others, implement Field Service and equipment audits that identify customer risk points and propose a variety of services within the Contherm portfolio to maximize the Service potential.
* Support, coach and follow up Service sales activities and growth with agreed Channels.
* Secure commitment from internal and external stake holders to help executing the plans.

Who are you?

You want to make an impact. You have a strong mechanical background, a love for problem solving and adding value to your customers. You enjoy working with others to achieve agreed and ambitious targets in a cross cultural and cross functional environment. Just like your drive and sense for achieving a great customer experience, your communication skills are very strong, in English and perhaps in other languages too. You enjoy networking and you naturally form long lasting business relations. Your previous experience has given you a good understanding of business drivers for Service growth and supporting customers and sales channels, preferably in the Food industry.

What you know
* Bachelor’s Engineering Degree desired, other degrees or equivalent certificates will also be considered based on applicable experience
* Minimum 3 years of documented success in Field Service and Customer Service
* Experience from an international business environment
* Experience in selling equipment Services and Service agreements is a clear advantage.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

Alfa Laval´s culture is based on respect for people, diversity, and equal career opportunities. We value the balance between family life and working life highly. As we strive for diversity and equality, we like to see female applicants.

For further information please contact

Giovanni Treglia, Contherm Service Sales Manager, +39 366 75 56 573

Regina García Moguel, Talent Acquisition Partner, regina.garciamoguel@alfalaval.com

For union information, please contact

Bodil Arvidsson, Akademikerföreningen  +46 730 696 143

Bror Garcia Lantz, Unionen  +46 709 366 985

Stefan Sandell, Ledarna  +46 709 787 364

Johnny Hultén, IF Metall, +46 709 366 517

We review applications continually so please send in yours as soon as possible. Be sure to upload your Resume in English. We don’t accept applications sent directly via email.

Please send your application no later than 30th of April 2022.

EEO/Vet/Disabled Employer