Customer Base Manager

Job description
As Customer Base Manager for SME business, you will manage the retention driven growth of our customers SME customer base and drive initiatives to increase the value of the customer base divided into three different segments. Do you have  experience of working in telecom or with subscription services? Do you describes as driven, independent, solution-oriented and as a perfectionist ? Apply now!

As a consultant at Randstad, you are employed by us and work for one of our clients. You have the same benefits with Randstad as with any other employer with a collective agreement and benefits such as a wellness grant, occupational health care, insurances and discounts on gym memberships. In addition, you are offered a range of career opportunities. You get the chance to experience different company cultures and to gain experience from different industries, which helps you in developing your skills and building a well-rounded CV. The position can include many contacts and hence, it is important that you have a good ability to cooperate with others and good skills in communication. As a person, we see that you are driven and used to work independently. If you are looking for an employer that offers different assignments and new contacts, then you will enjoy being part of Randstad.

Responsibilities
Responsibilities include:
Planning and execution of initiatives supporting annual churn rates and retention.
Responsible for adjusting to patterns caused by competitors including new launches, pricing and process changes and any other market developments.
Development of proactive measures to target vulnerable customers and segments to deliver on targets.
Developing insight driven propositions to relevant channels to meet customer needs and thereby improve the customer journey, drive customer loyalty and NPS as well as increase total value of the customer base.
Working cross-functionally to develop forecasts and tracking progress on key drivers.
Working with customer operations to review inbound call volumes into save teams, assessing save rate and developing tools, campaigns, and mechanisms to reduce churn.


Working hours
Full time and as soon as possible and three months forward, with chance for extension.
Working hours: Monday - Friday 08.00-17.00.
Customers Office is located in: Kista

Qualifications
Requirements:


5+ years of experience (telecommunication or other subscription-based experience is merited).
Good understanding of the customer base management and retention process.
Used to measure and conceptualizing innovative customer base strategy & tactics, developing propositions for existing customer segments.
Delivering customer base value and retention objectives while optimizing offers to maximize topline growth and profitability.
Good knowledge of Microsoft Office (Powerpoint and Excel) and financial analyses including ROI.
Comfortable working in an English-speaking environment.



For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Application
2021-11-14, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.


For more information: Sarah Högbacka

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.