Customer Care Agent

At Simployer, our customer developers play a crucial role in nurturing relationships with our existing clients. They thrive on tackling challenges head-on, enabling our customers to unlock the full potential within their teams. As a rapidly expanding company, we are in search of individuals who possess exceptional interpersonal skills, a commercial mindset, and the adaptability to pursue ambitious goals. We empower our team members by granting them the freedom to seize opportunities and exercise significant autonomy in their roles. As the driving force behind Simployer’s success, we deeply value and reward their dedication, striving to make every Simployee feel empowered.

This unique opportunity encompasses a hybrid role, bridging our Customer Service and Technical Support teams. On the customer service side, you'll assist clients with subscription and invoice inquiries, while on the technical support team, you'll engage with our popular &frankly product. Flexibility in handling diverse tasks is essential. Experience in a KPI-focused environment would be advantageous.

In this role, your exceptional listening and problem-solving skills will be vital in exceeding customer expectations. A structured approach, attention to detail, and commitment to high standards will drive your success. Adaptability and curiosity in your continuous pursuit of knowledge will lay the foundation for your achievements. Thriving in a fast-paced environment, adapting swiftly, and leading in customer onboarding will set you apart. Your comfort with technology and enthusiasm for exploring new features and software will further elevate your performance.

Simployer consultants forge strong client relationships, aiding them in overcoming challenges big and small. We seek individuals who relish in finding solutions and aiding customers in harnessing the full potential of our products. Our consultants are both service-minded and goal-oriented, and we are committed to fostering their personal growth and empowerment within the company.

Our diverse company culture unites colleagues from various backgrounds and locations, creating a collaborative environment. Your teammates are based in both Norway and Sweden, and we operate in a hybrid manner – combining remote and office work.

Message from the hiring manager:

Hello! I'm Tobias Carneteg, your future manager. Working with our customers necessitates a pragmatic, solution-oriented approach centered around customer satisfaction. Individual responsibility is our foundation for maintaining high engagement levels at work. The Simployer culture is a source of pride, and joining us means becoming an integral part of it.

- Strong communication skills in both Swedish and English, written and verbal.
- Passion for problem-solving and previous experience in a customer-facing role.
- Self-motivated, adaptable, and capable of adjusting priorities swiftly.

We're seeking an individual who is naturally curious and takes ownership of their development. You should have a keen interest in both software and service-related tasks. Sharing insights and contributing to Simployer's success will be integral.

What we offer:

At Simployer, our employees are our greatest asset. Our inclusive culture is founded on trust, respect, autonomy, and a shared purpose. We value work-life balance and provide avenues for professional and personal growth. Your contributions will be acknowledged and valued. If this resonates with you, we'd love to learn about your strengths, aspirations, and what brings you joy at work.

Interested? Submit your application in Swedish or English. Selection is ongoing.

For further details, contact Tobias Carneteg, Customer Care Manager, at +46 730 28 0026.

Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?