Customer Care Service desk

About the Company The company is in the business of providing the international communications industry with quality cross-border IP, voice and capacity services, as well as domestic services in Sweden, Finland and Denmark.Through intelligent use of our extensive network and high-quality technology, they deliver a wide range of standardized and customizable voice, IP and capacity services.They also provide solutions to the media, gaming and educations industries Job description You will be place in the team that is the single point of contact 24/7 for all customer queries regarding service/faults, delivery, billing, sales.The Team own and drive customer issues to resolution and constantly communicate with customers during on-going cases Your main responsibilities in this position will be to * Make a first analysis of customer request and try to find a solution * Answer basic questions by finding information in support systems * Handover complicated questions to the correct team for resolution * Log all actions taken and contacts with customers in our support systems * Take care of customer requests regarding billing, delivery and sales.* Handle basic orders regarding for example cross-connects, remote hands and minor upgrades.* Help the customer getting in contact with the appropriate person for advanced sales questions.* "Ownership" of issues opened by the team and handed over to others for resolution.* Keep track of SLA thresholds and commitments and chase information.* Report to customer when solved (both orally and written) Handling of escalations and the follow up.* Contribute to the fulfilment of the team and corporate visions and goals.Opportunities There are great opportunities for a career in the company and you will be offered an introduction period with education and introduction of the company's products.There are many different career paths within the company for the right person who wants to stay and take on new challenges.Requirements Degree from upper secondary school preferably in engineering.It is meriting if you have a university degree in engineering.General technical knowledge and interest within telecommunications and TCP/IP.You need to be an advanced PC-user.Experience from work in an international environment it is seen a big plus. You need to be fluent in English, both written and spoken.It is meriting if you have a good knowledge of at least one of the following languages, Russian, French, Spanish, Chinese or Turkish. Personal skills As a person you are service-minded, a good team player with a great sense of responsibility.You need to be extrovert, actively networking with the organization and a problem solver. Work scope The work will continuously be on shift list 24/7/365.You will be working full time, in shifts, with the ability to plan your own schedule.During the first 6 months you will be employed by Hero and then recruited to the company.