Customer Optimization and Enablement Specialist

Would you like to be part of a team focused on helping increase the adoption of Amazon Web Services (AWS) across EMEA? AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology. Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish Amazon Web Services as the premier cloud provider?
As a Customer Optimization and Enablement Specialist, you will have the exciting opportunity to be part of a growing team whose goal is to make it seamless for customers to do business with AWS. The Customer Optimization and Enablement Team is strategically positioned to simplify the customer experience by addressing complex operational issues. The Customer Optimization and Enablement team contributes to the business in three dimensions, a) simplifying pre-sales and post-sales customer experience, b) saving time from Account Managers in taking over operational tasks, c) enabling customer cost optimization.
You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.
Roles and responsibilities:
Manage numerous requests concurrently
Solve a variety of customer requests from billing to account structure and cost optimization
Simplify complex issues, provide customized reporting with the ability to understand, analyse and effectively communicate to AWS customers.
Help key customers understand opportunities for optimization and cost savings
Develop training and documentation that the organization and customers can leverage at scale
Run customer education sessions to increase customer knowledge on AWS tools and systems, improve their experience
Support the mechanism to respond to request for proposal / information, security questionnaires and vendor forms
Gather insights from the business, formulating opinions and presenting solutions to AWS leadership
Drive cross team collaboration to surface and share best practices across your customers

Basic qualifications:
BA/BS degree required
Experience in technology related sales, cloud and/or business development
Strong interest in developing a career in Cloud technology
1+ year experience using Microsoft Excel with the ability to analyze large data sets and simplify complex data
Analytical problem solvers
Ability to operate in a fast-paced environment
Ability to function well in loosely structured situations.
Fluency in English