Customer Service

Position
Customer Service & Order Management Representative

The company
This is a leading biopharmaceutical company, provides technology and tools for the development and production of new therapies and drugs that enable people to live longer, healthier lives.The Company is part of the S&P 500 index and employs approximately 5,800 employees in more than 47 offices worldwide.
The company created a world-class center of excellence in Amsterdam for its European Customer Service operations and related activities.Serving 20 European countries, this highly successful Customer Service Center operates in a truly international, multilingual and multicultural environment.

Main Tasks
The CSR is responsible for handling the customer's calls (queries, complaints) and for entering and handling their order according to internal processes in order to provide the most professional, accurate, errorless and timely service.He/She handles incoming correspondence, faxes, e-mails, ensures interface with other internal departments, analyses the cause of products returns, issues credit notes and invoices.Manages the flow of information within his area of responsibility, takes necessary actions in line with the company's requirements and in order to satisfy the customer's needs.


Requirements
High school diploma plus 1-2 years specialisation in Business/Trading or equivalent
Customer Service /Oracle /Logistic experience as a definite asset
Fluent in English ( written and spoken) and at least one other European language
Customer Service oriented
Extensive communication skills (verbal and written), active listener
Accurate, well organised
Team player, positive attitude
User experienced with computers

The company offers a challenging position in a professional and international work environment.Excellent remuneration package.