Customer Service Advisor (German) - BARCELONA

Do you have strong communication skills (German + English), and would you like to work in an international environment, providing assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen our German-speaking team in Barcelona.
You will be working on a project where accuracy is an absolute must. You will deal with questions from credit card holders and ensure the security and protection of credit card details.

You will answer questions about for example:
• Secure payment methods
• Credit card balance
• Help cardholders with any changes (e.g. Address change or limit change)
• Explain and help with solutions for payment – refusals
• Analyse possibly fraudulent transactions with cardholders

REQUIREMENTS
For this project, you need to be able to maintain security procedures around sensitive data. Paid training will be provided.
Strong communication/social skills
Positive attitude toward changes
Service-minded
Team player
Strong listening skills
Solution-oriented approach without losing an eye for detail
Ability to solve things independently and take ownership of your work
Motivation to contribute to our customer satisfaction and business success

WHAT YOU NEED
Good level of English (written and spoken)
Native-level German (written and spoken)
Basic computer skills are required
Flexibility with regard to working hours (including evening and weekend shifts)
Customer Service experience is a plus, but not a must

OFFER
Paid training
Tax-free benefits including food, transport, insurance & childcare
several company events per year
Free fruit & coffee at the office
Free Spanish language classes
Easily accessible office in Barcelona (Poblenou area)
A fun, friendly, and people-focused work environment
Open atmosphere in which employee suggestions and ideas are heard
Growth opportunities

For applications click here.

NOTE: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Required language: German