Customer Service Agent

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.
We are looking for a Swedish Speaking Customer Care Agent to help us deliver a superior gaming experience to our customers. The goal is to build and improve customer value, satisfaction, and loyalty through direct customer interaction.
The successful candidate will be an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times - this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic person.
Key responsibilities:
Answering customers enquiries via live chat, in a timely and professional manner and providing superior customer service
Escalating cases and following up with player
Handling KYC documents and forwarding them to the correct department
Working closely with our responsible gaming team and offering RG tools to players
Being proactive to learn different areas of the business
Translations (If required)

Essential requirements:
Native level of Swedish
Fluent level of written and spoken English
Strong communication and interpersonal skills
Strong writing skills (spelling & grammar)
Ability to write content in a creative and catching manner
Basic knowledge of Microsoft Word and Excel

Desirable requirements:
Previous customer care experience
iGaming experience
Finnish or Norwegian language skills would be a plus!



The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.

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