Customer Service Agent for Sudio

ABOUT SUDIO
Sudio is part of Orange Sky that is a Stockholm based e-commerce company founded in 2012. The company currently consists of 4 fast growing brands - Sudio, Gaston Luga, Marc Mirren and Mighty Solo - and has a track record for fast scaling of new brands internationally. Today the group of brands has 80 co-workers in Stockholm Sweden (headquarters) and 30 co-workers in Zhongshan China.
We are selling in 30+ markets and are one of Northern Europe's fastest growing companies within our industry. Driven by ambitious and motivated co-workers, the company culture is creative and collaborative. Where new ideas and initiatives are encouraged. As a growing international company, we are always open for new young professionals to join our Sudio family. You might be one of them; after all, you are reading this right?
JOB DESCRIPTION
Keeping our customer satisfaction at a high level is a top priority at Orange Sky and we are now looking for someone to join our customer service team at Sudio. Today our team consists of 3 people. Your responsibility will be to ensure that our customers have a good overall experience and to help out with any problem that might occur for our customers. In this job you will learn about the latest strategies and softwares for customer service.


REQUIREMENTS
You have good writing skills in English.
You are tech-savvy.
A positive attitude and willingness to exercise initiative.
Must be able to work well individually and in a team.
Ability to adapt to a changing environment and handle multiple priorities.
You consider yourself to be reliable, patient and attentive.
Able to work full time, office hours
Located in Stockholm

PREFERRED SKILLS
Previous customer support experience in an online environment.
Fluency in Korean, Japanese, Mandarin, Cantonese is a plus
Familiarity with Zendesk, helpdesk software and logistics.
Working proficiency in multiple languages
Experience in working with e-commerce
A university degree is a plus but not a requirement.

DAILY RESPONSIBILITIES
Answer online customer inquires by email or Live chat.
Help customer with RMA case, arrange return/exchange.
Translate Help center articles from English to Korean and maintain the content up-to-date
Work closely with the rest of our teams to improve customer experience.



Send your application to career@sudio.com.
Please use 'Customer Service administrator' in email subject.
We will go over the applications continuously.