Customer Service and Support Representative

Customer Service and Support Representative, Scandinavia THE COMPANY Nielsen Online, a division in The Nielsen Company, focuses on understanding how consumers behave on the Internet. The company has a number of proprietary methodologies and technologies for measuring online audience, and for measuring online advertising. With over eight years experience in this fast moving industry, we have an unrivalled database of information and knowledge that enables our clients to best understand emerging trends. In addition, our market research department in the United Kingdom offers various methods using attitudinal data via online surveys or customized recruited panels, to address the specific challenges faced by our client base. THE ROLE Nielsen Online is looking for a highly motivated and confident full time customer service and support professional to join our successful Swedish commercial team based in our Stockholm office. This role requires excellent communications and customer service skills and some technical aptitude. The position will require working with key clients in the Scandinavia Region, developing and maintaining client satisfaction and applying data to meet client business needs. KEY RESPONSIBILITES . Manage and support the relationship with our clients in the Scandinavian region through training, response to client inquiries and setting up client specific reporting. . Manage renewals and new sales towards one of our customer segments . Support the Scandinavian sales team on delivering value to our clients. . Provide input to Product Managers regarding Scandinavian product needs . Maintain and update our customer database. . Business administration (E.g. Client invoicing questions) THE PERSON . Experience and Qualifications . Internet expertise . Degree in Business or Research related discipline Critical Functional Competencies . Strong written, verbal and presentation skills in Swedish and English . Ability to understand data and extract key findings for different clients . The ability to confidently manage client relationships . The ability to broadly understand Internet related technology About Nielsen Online: Nielsen Online, a service of The Nielsen Company, delivers comprehensive, independent measurement and analysis of online audiences, advertising, video, consumer-generated media, word of mouth, commerce and consumer behavior, and includes products previously marketed under the Nielsen//NetRatings and Nielsen BuzzMetrics brands. With high quality, technology-driven products and services, Nielsen Online enables clients to make informed business decisions regarding their Internet, digital and marketing strategies. For more information, please visit www.nielsen-online.com. About The Nielsen Company: The Nielsen Company is a global information and media company with leading market positions in marketing information (ACNielsen), media information (Nielsen Media Research), online intelligence (NetRatings and BuzzMetrics), mobile measurement, trade shows and business publications (Billboard, The Hollywood Reporter, Adweek). The privately held company is active in more than 100 countries, with headquarters in Haarlem, the Netherlands, and New York, USA. For more information, please visit, www.nielsen.com.