Customer Service Repr.- Financial Services

This company is a rapidly growing supplier of communication and logistics services with branches in Abcoude, Venlo and Venray. With some 85,000 employees Bertelsmann operates in the fields of publishing, entertainment, television, newspapers/magazines and new media and services. Europe's largest customer services providers with 55 offices worldwide. The company. has a number of (inter)national clients with an excellent reputation.

For our Multi Channel Customer Service Centre in Venlo we would like to get in touch with experienced, highly- motivated and enthusiastic:

Responsibilities/Tasks:
The Customer Service Representative will be responsible for the answering and processing questions and responses from company's European clients, be it by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such.

The Customer Service Representative will be responsible for the answering and processing questions and responses from our European clients, be it by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

Daily Duties:
. Handle queries from commercial clients received via email/phone/fax, independently and responsibly
. Analyse query to be able to understand best possible solution
. Manage relationship with the Client to ensure positive perception of the bank is not diminished
. Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries
. Understand financial nature of queries and respond on an adequate level of professionalism
. Prioritise issues and maintain quality of service offered despite of the high level of pressure
. Manage different systems at the same time to be able to search for the information required in a speedy manner

Requirements:
. Good communication skills
. A clear and friendly (telephone) voice
. Accurate
. Willingness to work 40 hours during the training weeks
. Congenial / team spirit
. Client and service-oriented
. Very good communication skills, both written and oral in the English language
. Excellent communication skills (native or near-native), both written and oral in the following languages: Italian, Swedish, Danish, German, Portuguese, Spanish, Flemish
. Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer

Basic Skills:
. Ability to use the phone system
. Keyboarding skills
. Availability to stay long term (1 year minimum)
. Flexible with regards to shifts
. Flexible with regards to change in procedures
. Ability to work in a multi-cultural environment
. Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc)
. Generic professional skills (punctuality, discipline, manners, politeness, appearance)

Other:
. Salary 1764 euros gross + language bonus for every language spoken in business level with a maximum off 100 euros
. Company offers you an interesting job in a fast-growing and inspiring organisation.

To apply you need to have:
. Customer service experience (experience with customers)
. Checked references
. Motivational letter
. CV in English