Customer Service Representative

Position: Customer Service Representative -Distributor Desk.

Through employees and technology partners, this company delivers automation solutions in most countries of the world. They have expanded its focus from its hardware foundation to become a supplier of global manufacturing solutions. Those solutions include the services and software that customers need to make their manufacturing organizations more competitive. You can become part of the collective energy of more than 18,000 employees serving customers in 80 countries.

General summary :
Managing the customer/distributor relationship form a customer service perspective:
- Liaison between the customer/distributor and company organization
- Ensuring requests and requirements are handled and closed timely and correctly using the appropriate company resources

- Enter process, including validation of data required to enter order correctly.
- Provide (telephone) information to distributors in relation to the order status.
- Responsible for meeting distributor requirements related to order processing (receiving, entering, delivering) and strive for improvements.
- Responsible for quality of service and deadlines commitment to distributors.
- Handle customer complaints and engage appropriate people to adequately resolve the complaint.
- Respect all the relevant fiscal requirements (VAT, Export, etc.).
- Monitor credit limits.
- Co-operate with colleagues professionally, reporting success and problems to the relevant counter-part. (Sales, Marketing, Finance, ESSC).

Requirements
- Minimum 2 year qualification in customer service environment.
- Excellent language and communication skills
- Customer focused
- Ability to work in a team and on own initiative.
- Attention to detail