Customer Service Representative

We have an opening for a Customer Service Representative to join Univar in our Malmö office. This is a temporary position for 12 months to cover a maternity leave and the start date would be June 1st 2014. The person will report to the Customer Service Manager responsible for the Nordic team within Chemicals.

Key Responsibilities
- To be responsible for taking and registering orders in a correct manner
- To monitor delivery information and take appropriate action
- To issue credit and debit memos
- To ensure that correct certifications are submitted along with delivery to customer
- To create quotations on request
- To efficiently communicate with customers and colleagues in a service minded manner
- To answer incoming phone calls to joined telephone line
- To build strong, proactive relationships with customers to develop growth opportunities and ensure customer retention
- To register customer complaints and refer to appropriate function for action
- To cooperate with other functions within the company to ensure high quality customer service

We Are Looking For
Experience: Previous experience, minimum 1 year within the last 3 years, in customer service with similar tasks. Understanding of working in an international environment. Previous work in SAP advantageous.
Languages: Fluent written and spoken in Swedish and English. An understanding of the other Nordic languages is seen as highly advantageous.
Personality: Reliable, business oriented and service minded. Excellent communication skills verbally and written. Flexible and able to adjust to current conditions

If you have any questions about this opportunity please contact recruiting manager Caroline Hedenskog +46 708 140 299.

If you wish to apply for the position please send your application to recruitment.nordic@univareurope.com no later than April 13th, 2014.


Univar Nordic is a leading specialist within distribution of chemicals, additives, ingredients and lubricants. A position reached by a strong corporate culture focusing on quality, environment, safety and being a leader in finding innovative solutions for our customers. No other supplier in the Nordic offers a wider product range than Univar Nordic. This enables us to offer solutions to customers within a large range of industries, areas of usage and working environments. The ability to deliver the right solutions to our customers, demands more than good product knowledge. Deep specialist competence within the industries we serve is an important prerequisite for success.
Univar has approximately 7,600 employees worldwide. In 2010, Univar generated net sales of $7.9 billion.