Customer Service Representative

Job Specification

Position Customer Service Representative -Distributor Desk

The company

With more than 18 000 employees serving customers in 80 countries our client is a supplier of global manufacturing solutions. Those solutions include the services and software that customers need to make their manufacturing organizations more competitive. It's about providing solutions - products, software and services - that enable customers to implement their manufacturing.
Proven manufacturing experience, credibility for keeping the customers' operations running, and the valuable data gleaned from control systems will solve the customers' complex business and manufacturing problems.

For the company's offices in the area of Rotterdam we are looking for a motivated Customer Service Representative speaking Swedish, Danish and English fluently.

General summary

Managing the customer/distributor relationship form a customer service perspective:
.Liason between the customer/distributor and company organization
.Ensuring requests and requirements are handled and closed timely and correctly using the appropriate company resources

Main focus area is the order-to-cash and the returns-to-credit process.

Duties and Responsibilities
.Enter process, including validation of data required to enter order correctly.
.Provide (telephone) information to distributors in relation to the order status.
.Responsible for meeting distributor requirements related to order processing (receiving, entering, delivering) and strive for improvements.
.Enable to use Clarify for order expedition and distributor cases handling.
.Provide continuing liaison with sales forces, supply chain operations and distribution channels and other relevant company departments.
.Responsible for quality of service and deadlines commitment to distributors.
.Handle customer complaints and engage appropriate people to adequately resolve the complaint.
.Respect all the relevant fiscal requirements (VAT, Export, etc.).
.Monitor credit limits.
.Co-operate with c