Customer Service Representative för Ogoship

We're looking for a Customer Service Representative with Swedish and English
 
What is OGOship?
Simply put, OGOship is an ambitious third-party logistics growth company. Our customers are online merchants, who are outsourcing their goods handling to our warehouses.
 
In December 2018 we had two warehouses and served the Finnish market for our growing number of e-commerce merchants. One year later, with 5 warehouses, we can cover most of the EU with our Local Like-deliveries and much more great news still upcoming.
As the company is growing and our volumes increase, we are looking for a Customer Service Representative to help us serve our Swedish and English speaking customers even better.
Customer Service in OGOship
As our merchants are outsourcing their goods handling to our warehouses, our Customer Service is the main channel to know that their goods are all fine and that the shipments are leaving the warehouses on time.
Our current team is handling tickets from Sweden, Finland and Estonia with a dedicated ticket handling software (Zendesk) and the main job of our Customer Service is to provide fast, accurate and professional answers to our customers’ questions and queries.
 
Role Focus
 
   Customer orientation: Customer is king! In the role of Customer Service Representative you will be serving our customers with quick and accurate answers to their questions, which are varying from quick update requests to more challenging issues to solve.



    Multitasking & communication: Solving of the more challenging issues requires communication with different departments within the company, as well as external communication e.g. with the courier companies. You will need to be organized with your work and be able to keep a cool head in a fast-paced environment.



    Teamwork: While the focus of the role is to ultimately handle customers’ queries individually, we still greatly value teamwork in our company. We co-operate on a daily basis on multiple different levels and we believe that no (wo)man should be left behind. We have each others’ backs!



    Adaptability & thinking outside the box: As the company is growing and evolving, things tend to change rapidly to enable us to serve our customers in the best way possible. As our procedures and methods evolve, we are also looking to get fresh ideas from all employees in the company on how to improve our service.



 
Your skills and background
 
  -  We are looking for someone with experience of 2 – 3+ years in working in customer service in logistics, warehousing or similar field.


-    Good IT-skills.


-    You have experience working with a ticket handling software in customer service. We are using Zendesk, so experience using Zendesk is considered a plus!


-    You are ambitious and eager to learn.


-    Fluent in Swedish and English.


-    Must be eligible to work in the EU.