Customer Service Representative- Swedish

We are recruiting for a major company in Cork. As an EU citizen, you will not need a work permit in Ireland. Role:
To provide cost effective solutions to customers' and dealers' non-technical issues in a timely manner and within company guidelines.
To respond to customer or partner issues by telephone or by written communication.
To log all customer interactions on using company guidelines.
To maintain a log of open issues and keep customers informed of any progress
To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution

Skills:
Have a high standard of verbal and written communication
Have a friendly personality and be interested in helping customers
Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
Be a highly motivated, self-starter
Have good organisational skills and a professional attitude to follow though as promised.
Be a team player
Be able to tolerate stress and to work effectively under pressure.
Be decisive and innovative when resolving customer issues
Native Swedish speaker with fluent English
Experience:
Some knowledge of consumer law would be a distinct advantage.