Customer Service Representative (Swedish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Customer Representative to join their teams in Athens.

Position: Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary.


DUTIES AND RESPONSIBILITIES:

Handle all incoming contacts from customers
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.


REQUIREMENTS:

Native/Fluent in Swedish & Fluent in English (B2), both orally and written
Holder of a high school diploma or equivalent (Swedish= gymnasium)
Previous work experience in customer services experience
Ability to identify, apply and explain your product and/or service expertise with clarity
Tech savvy and full proficiency with MS Office products
Resident of Greece or ability to relocate under short notice.


BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Hybrid option after probation period
Sign on bonus
Permanent contract
Private health and life insurance
25 days' annual leave per year
Relocation support
Guidance and tools to reach your full potential.