Customer service representative to mouser electronics in malmö

Job description
We are looking for a service-oriented, problem solving person who is passionate about providing excellent service! Are you a team player and like to work in an international environment? Do you speak and write Swedish and English fluently and also have experience in customer service from previous work? Then you are more than welcome to send in your application today!

From the 9th floor of the World Trade Center at Västra Hamnen in Malmö you have an amazing view from the brand new customer service office of Mouser. At the office we are a small customer service team growing to be bigger and we are looking for our next Customer Service Representative to join us!

Responsibilities
The customer service team works with incoming questions from customers via phone, chat and email. The team is a central contact area for customers within the Nordic countries and your duties include receiving orders, helping with questions about products and orders and processing returns and complaints.

As a Customer Service Representative (CSR) you will be responsible for providing excellent service to both customers and colleagues.  You enjoy being a helpful team player and are committed to your client’s needs.

As a new CSR at Mouser you will receive an intensive training and introduction in both product and service knowledge for the initial 1-2 months before you are expected to be more independent in your role.

Working hours
The CSR position is full-time, starting ASAP during spring 2021. The work hours are Monday-Friday 8-17 onsite. At Mouser we secure a safe workplace and environment, especially during the pandemic.

Qualifications
We are looking for a CSR with at least 1-2 years’ experience of customer service and order administration, preferably within BSB. You are fluent in English and Swedish, both in speech and writing. You have a great interest in working and communicating with people and good computer experience. It would be an added bonus (but not essential) if you have other language knowledge of the Nordic languages. An interest in technology and/or electronics would also be an added benefit to deeper understand the products we offer.

Experience means a lot, but as we are building a new team the personal attitude is crucial. We are looking for an organised person who enjoys problem solving, networking and being a team player, who can adapt to new situations in a smooth way. You have good communication skills and your main priority is to give excellent service to your customers.

For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Experience
1-2 years’ experience of customer service and order administration, preferably within BSB.

Application
Last application date: 2021-03-17. Selections and interviews will be ongoing. The position can be filled before the last application date, therefore apply as soon as possible.

For information: In this recruitment process, Mouser works with Randstad. If you have questions please contact Sofie Berg, recruitment consultant at sofie.berg@randstad.se and send in your application in English to Randstad at www.randstad.se

About the company
Mouser Electronics is a globally authorized distributor of semiconductors and electronic components for over 1,100 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 27 offices located around the globe. We conduct business in 21 different languages and 34 currencies. Our global distribution center is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations that has earned us a 5-Sigma confidence rating. Mouser Electronics has nine locations in Europe, with the Munich office as the European headquarters.