Customer Service Representatives

Customer Service Representatives

Our client is a 100% daughter company of the KLM. The customer service center in Amsterdam handle flight reservations and give information and support to their clients. Customer contact is done via inbound or outbound telephone calls, e-mail handling and web support or formal written correspondence.
We are looking for native Swedish speakers for following positions

Customer Care Representative
"General complaint handling within agreed procedures and timelines.
"Investigation of complaints and approving possible compensation.
"Reports trends in passenger reactions and advises on possible improvements.

E-services Representative
"Responsible for giving general information in an effective way to website customers by telephone in order to improve customer satisfaction.
"General reporting to management

Reservations Agent
"Informing clients about tariffs and availability of seats in order to make a sale
"Responsible for making flight reservations by telephone
"Direct contact with the airline & Partner clients

Requirements

"Preparatory university or intermediate vocational education level.
"Experience in working in a customer care environment of a commercial or service oriented company.
Excellent knowledge of English and Swedish
"Working knowledge of Word and affinity with computer systems in general.
"Experience in travel/service industry a pre
"Customer focused
"Excellent communication skills