Customer Service Specialist

We are looking for a full-time employment of an energetic customer-oriented service representative joining our growing business in Euope (EMEA).
Optinova is a world leading extrusion partner for advanced tubing solutions with global presence and serving a large variety of customers across many industries. The company has a proud history of more than 50 years and has its roots in Finland on the Åland islands, where the global headquarters is situated. Optinova has 4 manufacturing sites and sales offices in several locations across the world. The company employs more than 450 people worldwide and we are committed to Quality, Customer Experience, Partnership, and Innovation. We pride ourselves of being a fun and professional place to work, with focus on being agile and fast moving in a family feeling workplace.


What will Customer Service Representative do?
A Customer Service Specialist will play a key role to cooperate with factories and customers to provide product/services information, quotation, and resolve any emerging problems that our customer might face with accuracy and efficiency.
The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Working directly with Optinova’s commercial team
Provide accurate, valid, and complete information of products and services
Generate quotations by working with sales team and factories to obtain the right product and costing
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, feedbacks, by working with factories and sales team to provide appropriate solutions and alternatives within the time limits
Maintain data accuracy in ERP system by keeping records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies

Qualifications
A passion for customer service, people and result driven attitude.
Proven customer support experience with 3-5 years of experience as a Client Service Representative in B2B environment
Fluency in Swedish and English, (extra plus for German)
Use to work with ERP systems and practices (extra plus for experience in ERP Monitor), proficient in working with MS Office 365
Being well-organized and able to prioritize. Customer orientation and ability to adapt/respond to different types of characters and cultures
A positive attitude and a willingness to learn and improve
An entrepreneurial approach, not afraid to make suggestion to improve processes and can see the bigger picture whilst also remembering the details.

You will be working at our office in Uppsala, and we are also open for work remotely some days per week.
Interested?
For questions about the role, please contact our Customer Service Manager, Linda Cardenas, +46739667395. We might start interviewing right away, so make sure to apply as soon as possible, but at the latest 29.02.2024. We only accept applications through the system.