Customer Service Specialist - Non-Technical Enq

Job Specification


Position Customer Service Specialist - Non-Technical Enquiries

Company
This is a global telecommunications company providing end-to-end solutions in voice, data and internet services combined in a integrated service package for business-to-business customers. The company operates in 65 countries and with 83 000 employees worldwide

Main Tasks
The Customer Service Specialist (CSS) is responsible for researching, driving and resolving second line non-technical issues for Customers. These issues include invoice disputes, cancellations, Credit issues and general enquiries. The CSS takes ownership of the assigned issues, liaises with all relevant international departments to resolve the issue and makes sure the customer is being updated on a regular basis.

Requirements

.Flexible, Pro-active and Customer focused attitude
.Creative and innovative in finding solutions
.Fluency in English and Swedish, written and oral
.Skills in general PC software applications
.Skills in data analysis and ability to form accurate conclusions
.Knowledge of billing processes and systems

You are expected to live and stay in Holland/Amsterdam at least one to two years

Dont hesitate to contact us if you have any further questions