CUSTOMER SERVICES ADVISOR / ADMINISTRATOR

LOCATION:
Cambridge/ Bedford area, England

JOB DESCRIPTION:

-Swedish or Finnish speaker with fluent German
-Receive incoming calls from customers.
-Assist with new customer's enquiries
-Process orders received via the telephone, fax, e-mail or internet
-Be proactive in the area of Customer retention
-Use various internet sites to resolve parcel queries
-Use of excel spreadsheets
-Provide customer support to new and existing customer.
-A good understanding of the Company's products and business structure.
-Promote the Company at events abroad
-Offer support to all areas of the business.
-Assist the Company in maintaining its goal of World Class Customer Service.

SKILLS/QUALIFICATIONS/EXPERIENCE

-MUST be able to speak/read/write fluently in SWEDISH or FINNISH
-MUST be able to speak/read/write fluently in GERMAN
-MUST have a very good command of ENGLISH.
-Previous experience of Customer Services - ideally office based via phone/email.

Benefits:
-European and International company.
-Mail order and Network Marketing company
-Working hours: 08.00-16.15 and 09.45-18.00 (2 rotas over 3 weeks)
-Holidays: 22 days basic increasing to 25 days after 5 yrs
-Contributory Pension Scheme (after 3 months)
-Contributory Health Scheme (after 3 months)
-Death in Service commences immediately
-Discount on products