CUSTOMER SERVICES - Dutch Team

If you are looking for an opportunity to work with great products, have direct contact with a broad base of customers then the Customer Services position is for you. Location: Ireland - Cork Salary: 20500Euro/Year + Relocation Package + Flight ticket To Cork Start Date: 2nd February 2006 Objectives ------------------------------ .To enhance the Customer experience and forge a lifelong relationship..To maximise every opportunity to delight the customer .To act at all times as the customer's advocate inside our company.. To reinforce the brand values of our company and to ensure that the customer is satisfied with the service from Us to the extent that future purchases of Us products and services are not compromised.. To provide cost effective solutions to customers' and dealers', non-technical issues in a timely manner and within our company guidelines.Personal Attributes You will --------------------------------------------- . Have a high standard of verbal and written communication . Have a "friendly" personality and be interested in helping customers .Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.. Be able to take ownership of customer's issue resolution . Be a highly motivated, self-starter . Be a team player . Be able to tolerate stress and to work effectively under pressure.. Be decisive and innovative when resolving customer issues .